IT Infrastructure AMC Services
Comprehensive Annual Maintenance Contracts for worry-free IT operations
Request AMC QuoteWhat Our AMC Covers
Complete IT infrastructure support and maintenance
Server Maintenance
- Hardware diagnostics
- OS updates & patches
- Performance optimization
- Backup management
- RAID monitoring
Network Support
- Switch & router maintenance
- Wireless network management
- VPN configuration
- Bandwidth monitoring
- Firewall management
Workstation Support
- Hardware troubleshooting
- Software installation
- Driver updates
- Peripheral support
- User assistance
Security Management
- Antivirus updates
- Security patches
- Vulnerability scanning
- Access control
- Security audits
Backup Solutions
- Backup configuration
- Disaster recovery planning
- Cloud backup management
- Backup verification
- Restoration testing
Printer Support
- Network printer setup
- Driver installation
- Troubleshooting
- Maintenance
- Supplies monitoring
AMC Plan Options
Choose the right maintenance plan for your business needs
| Feature | Coverage |
|---|---|
| Response Time | 24 business hours |
| Support Hours | Business hours (9AM-6PM) |
| On-site Visits | 2 per year |
| Remote Support | ✓ |
| Preventive Maintenance | Quarterly |
| Hardware Replacement | Charges apply |
| Software Updates | Security patches only |
| Feature | Coverage |
|---|---|
| Response Time | 12 business hours |
| Support Hours | Extended (8AM-8PM) |
| On-site Visits | 6 per year |
| Remote Support | ✓ |
| Preventive Maintenance | Monthly |
| Hardware Replacement | Discounted rates |
| Software Updates | All critical updates |
| Feature | Coverage |
|---|---|
| Response Time | 2 business hours |
| Support Hours | 24/7 with SLA |
| On-site Visits | Unlimited + dedicated technician |
| Remote Support | ✓ |
| Preventive Maintenance | Weekly |
| Hardware Replacement | Included (up to ₹25,000/year) |
| Software Updates | All updates + custom patches |
Benefits of Our IT AMC
Why businesses choose GLIX for their IT maintenance needs
Cost Predictability
Fixed annual costs with no surprise expenses for covered services
Reduced Downtime
Proactive maintenance prevents costly system failures
Expert Access
Dedicated team of certified IT professionals
Enhanced Security
Regular updates and monitoring protect your systems
Improved Performance
Optimized systems run faster and more efficiently
Priority Support
Faster response times for AMC customers
AMC Frequently Asked Questions
Common questions about our IT Infrastructure AMC services
Our AMC covers preventive maintenance, troubleshooting, repairs, software updates, and technical support for all your IT infrastructure including servers, networks, workstations, and peripherals. The exact coverage depends on the plan you choose.
Pricing is based on the number of devices, complexity of your infrastructure, required response times, and level of coverage. We provide customized quotes after assessing your specific needs.
Typically, new hardware purchases, major upgrades, and damage from accidents/natural disasters aren't covered. Software licensing fees and consumables like printer toner are also excluded unless specified in your contract.
Yes, you can upgrade at any time. We'll prorate the difference in cost for the remaining contract period.
Emergency support is available 24/7 for Premium and Enterprise plans. Basic and Standard plans include emergency support during their respective coverage hours with additional charges for after-hours emergencies.